When Treated Like Crap, Swallow and Say Nothing
Today has not been a good day. It started out that way when I thought my shift was 130; it was later. Fortunately, figured that out before drivin' all the way to work. Haven't felt really happy today, as posted previously, it's still an adjustment.
But, life goes on, and so does work. I went into work today, sat down, shut up, and did my job. Or tried to. Eventually the fit hit the shan, and somebody pushed me a little too far. That somebody bein' a co - worker.
My division works in outbound calling, and we're assigned certain areas to call. One person is designated to make those assignments. Most of the time, requests for assignments and the assignments are conducted in email. That way, the distributor and the rep have a record of contacts and assignments.
Sometimes, things happen, and you have to wait a little bit. Even though we get bonuses for making a certain number of calls in a day, I tend to not get upset if more than two minutes goes by and I don't get an assignment. Wait and stay available to take incomings until the distributor gets an assignment to me.
Y'see, nobody's perfect, and people make mistakes. Sometimes you get an email and hit delete instead of read. Sometimes your incoming emails don't come up right away and you have to constantly refresh (like I do). I figure if you keep me hanging for more than 10 minutes, it's just a good idea to send a reminder, and forward it to the boss so they know why there is a gap.
Well, today, I just didn't have it in me to babysit the distributor. I sent my request, and remained open. And waited. And waited. And waited some more. Checked a couple of times to find the distributor was chit - chattin' with some friends. Finally, the distributor checked with me to see if I needed states, as the area I'd been assigned shouldn't have taken long to do. That was the correct thing to do.
I responded by sending the first request back to her, to show what time it was sent and could be recorded. I get a snippy email back that told me to say either yes or no if I needed an assignment.
OK, admittedly, I snarked back. Told the distributor that two requests had been sent, yes a new assginment was needed.
Two good snarks don't make things work out. Fact is, I don't even know if there is such a thing as a good snark. So, I get an email that tells me she didn't get any two requests from me (despite the piggy backing of the original email and the second email), that it was my job to come to her "FYI if I didn’t see it and you don't open up your mouth to say you need states I can't and don't read minds at all." A sepearate email gave me the next assignment.
That comment pissed me off. It was unprofessional, unnecessary, and uncalled for. I had one of those rare moments of blinding anger and wanted to scalp the woman bald headed. Instead, I forwarded to the manager and went outside to cry.
Came back a few minutes later, did the assignment, sent request with a little red exclamation point to get her attention. Got a new assignment, did it, and sent next request same way. THAT brought out this response: When you have finished a area please just add in the body of the letter that you are DONE. Please and Thank-you. Also do . . .
WTF? In that case, I had emailed that I was on the last account and needed a new assignment. Nothin' for her to get her drawers in a wad about. Again, forwarded to the boss with a request to talk to him about it. Waited, did my assignments, simmered, then went to talk to him after finishing the assignment.
Somehow, I am the guilty party in all this. I am too senstive and need anger management.
posted by Unknown | 9:50 PM
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